SoundBite

Investor Relations

SoundBite Communications is a leading provider of on-demand automated voice messaging delivered through a Software as a Service (SaaS) model. Using a web browser, organizations can employ our service to initiate and manage customer contact campaigns for a variety of collections, customer care and marketing processes. Our service is designed to help organizations increase revenue, enhance customer service and retention, and secure payments by improving their customer contact processes. Our service is designed to improve a contact center's efficiency by increasing the productivity of contact center agents and facilitating the use of "agentless" transactions.

Our service is provided using a multi-tenant architecture, which enables a single customer communications platform to serve all of our clients cost-effectively. To use our service, an organization does not need to invest in or maintain new hardware, pay licensing or maintenance fees for additional software, or hire and manage dedicated information technology staff. As a result, a new client can begin using our service within a few days.

We provide our service under a usage-based pricing model, with prices calculated on a per-minute or per-message basis. Since we implement new features, complementary services and service upgrades on our platform, they become part of our service automatically and can benefit all clients immediately. Clients used our service to place nearly 1 billion calls in 2006, and our service currently has the capacity to initiate more than 14 million calls each day.

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