Management

Jim Milton has over 25 years of high technology sales, marketing and general management experience. Mr. Milton previously served as president and chief operating officer of Intervoice, Inc., a publicly traded leader in interactive voice response (IVR) and IP messaging systems that was acquired by Convergys Corporation in September 2008. Prior to his three years at Intervoice and Convergys, Mr. Milton served in senior management roles at UGS Corporation, Hewlett-Packard, Compaq and Digital Equipment Corporation. He has deep domain expertise in IVR and IP messaging solutions as well as the broader contact center market. Mr. Milton received a Bachelor of Mathematics degree with Joint Honors in Computer Science and Economics from the University of Waterloo in Canada.

Bob Leahy joins SoundBite Communications with more than 30 years of finance and operations experience in the high technology industry. As the former chief financial officer and executive vice president of finance and operations for Brooktrout, Inc., he led the company's corporate development efforts including many successful acquisitions, several technology licensing deals, and the successful spin off of a wholly owned subsidiary. Leahy also led the company's efforts to successfully raise venture capital financing as well as traditional commercial bank financing. As the chief financial officer, he represented the company in its initial public stock offering in 1992. In 1996, he spear-headed the company's secondary or follow-on public stock offering. Prior to joining Brooktrout, Leahy held various finance roles at Cambridge Robotic Systems, Data General Corporation, and the Foxboro Company. Leahy holds a B.S. in accounting from Bentley College in Waltham, Massachusetts and an M.B.A. with a concentration in finance from Bentley.

Tim Segall brings extensive programming and software development management expertise to SoundBite's technical team. Prior to joining SoundBite, Tim was a Partner with Computer Sciences Corporation, specializing in Healthcare and the Internet where he was the Program Manager and architect for the New England Healthcare EDI Network. Prior to CSC, Tim was Vice President of Engineering and Chief Technology Officer for Open Software Associates, a provider of Internet deployment solutions. He has also held various management positions in product development at Hewlett-Packard. Tim has an honors degree in Computer Science from the University of Queensland.

As the Chief Marketing and Business Development Officer, Mark leads SoundBite's expansion into new markets and product offerings. Mark has more than 20 years' experience in a range of marketing, sales and business development positions with leading companies such as IBM, Lotus Development, Epoch Systems/EMC and Dragon Systems. During the six year tenure as Vice President for Worldwide Marketing for Kenan Systems (acquired by Lucent in 1999), Mark played a major role in boosting the company's sales from $20 million to $1.1 billion. Most recently, Mark served as CEO of Peppercoin, a provider of card-based merchant loyalty programs that was acquired by Chockstone, Inc. in April 2007. Mark holds a degree in Systems Science Engineering from the University of Pennsylvania, a Bachelor of Science degree in Finance from the Wharton School of the University of Pennsylvania, and a Masters in Business Administration from the MIT Sloan School of Management.