BEDFORD, Mass., Mar 10, 2010 (GlobeNewswire via COMTEX News Network) -- Organizations are making a shift from reactive to proactive customer communications and tapping into the varied communications channels and devices often preferred by their customers in order to more effectively and efficiently deliver personalized and timely information. How can these organizations quickly align their contact centers to support these evolving preferences and deliver a high-quality customer experience across multiple communications channels?
In this complimentary webinar, Joe Gallagher, enterprise program director at SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, and guest speaker Elizabeth Herrell, vice president and principal analyst at Forrester Research, Inc. will discuss how to create a unique customer experience in the contact center by leveraging interactive, multi-channel proactive customer communications.
WHEN: Tuesday, March 30, 2010, 2:00 -- 3:00 p.m. ET / 11:00 a.m. -- Noon PT
WHAT: This complimentary webinar offers executives responsible for customer experience, customer care and support insight into why organizations need to align their contact center infrastructure with a multi-channel communications strategy in order to:
-- Support the varied customer communications preferences including text
messaging and social media
-- Create a truly engaging experience when customers interact with their
contact center
-- Develop a highly interactive and personalized Proactive Customer
Communications strategy across a variety of automated communications
channels
-- Increase customer interactions and satisfaction while reducing costs for
incoming calls
REGISTER AT: Providing a Unique Customer Experience via a Multi-channel Contact Center
Webinar attendees will receive a complimentary copy of a February 2009 report from Forrester Research, Inc., titled "Proactive Outbound Notification Saves Money" which states that "interactive multichannel communications provide several benefits for customer service managers who want to build strong customer relationships while also reducing costs."
About SoundBite Communications
SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.
SoundBite is a registered service mark of SoundBite Communications, Inc.
(SDBT-G)
This news release was distributed by GlobeNewswire, www.globenewswire.com
SOURCE: SoundBite Communications, Inc.
CONTACT: SoundBite Communications Media Contact: Marie Ruzzo +1.781.897.2632 mruzzo@SoundBite.com Schwartz Communications Media Contact: Julie Goldman David McKee +1.781.684.0770 SoundBite@schwartz-pr.com
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